We connect your manuals, contracts, email and databases into one place where your team asks in plain language and gets the answer with its source. Your information never leaves your infrastructure, and each person sees only what belongs to them.
What it solves
If any of these three sounds familiar, this is your door.
The answer exists, but it is in a PDF only one person knows the location of.
Every new hire spends months learning what the company already knew.
The answer changes depending on who you ask, because everyone remembers a different version.
What we build
The full scope, with no small print.
- 01Ingestion of what you already have
- Documents, email, shared drives, intranet and internal databases. Scanned PDFs included, which is usually where the old and important material sits.
- 02Search by meaning
- It finds things even when the question is worded differently from the document. That is the difference between a knowledge base people use and an internal search nobody opens.
- 03Answers with the source cited
- Every answer carries the document and page it came from, checkable in two clicks. Without the citation, a knowledge base is a rumour with a good interface.
- 04Permissions inherited from your systems
- Nobody sees what is not theirs. Permissions are not managed separately: they are read from where they already live, so they cannot drift apart within a month.
- 05Deployed wherever you say
- In your cloud or on your own servers, with open models, when the requirement is that the information does not leave the building.
How it is done
- 01
Collection
We inventory where the knowledge lives and decide what goes in. Usually half of what exists is out of date and should stay out.
- 02
Build and test on real questions
Loaded and tested against the questions your team actually asks, not demo questions. That is where the gaps show up.
- 03
Opening it to the team
A small group goes first, we fix what they report, then it opens to everyone. Opening to everyone at once is the fastest way to make sure nobody comes back.
What you get
What stays in your hands when the project ends, with or without us afterwards.
The knowledge base built and loaded with your documentation.
The query interface for your team, with its access control.
The update process, so the base does not go stale within a month.
Training for the team that will maintain it.
We power up how your team works.
Frequently asked questions
Will our documents train somebody else’s model?
No. When full privacy is the requirement, it runs on your own infrastructure.
What happens when the system does not know the answer?
It says it does not have it. We prefer that to a made-up answer.
How is this different from conversational AI?
The knowledge base serves your internal team; conversational AI serves your customers.
Not sure which AI solution fits your company?
Book a free consultation with the team. No sales pitch: we tell you honestly how, and whether, artificial intelligence actually helps your operation.
Who you talk to
- 20 years building technology
- More than 10 companies of our own built
- Custom projects in any industry