Conversational artificial intelligence
Serve every customer with your real data, around the clock
We design the conversational layer that serves your customer with your business’s real information: stock, orders, prices and availability, not a script written a year ago. The important half is the one almost nobody designs: deciding when the conversation has to reach a person, and making that handover happen without the customer repeating anything.
What it solves
If any of these three sounds familiar, this is your door.
The bot you have answers everything except what people actually ask.
Half the messages are the same five questions.
Out of hours nobody answers and the customer goes to a competitor.
What we build
The full scope, with no small print.
- 01Answers straight from your systems
- It checks stock, the order or the price in the moment, rather than reciting an FAQ document that went stale months ago.
- 02Handover with full context
- When it reaches a person, that person gets the whole conversation and whatever was already verified. The customer repeats nothing, which is the single most irritating thing about bots.
- 03Defined tone and limits
- How it speaks and, above all, what it must never answer. Special pricing, deadlines and legal commitments are marked as a person’s territory.
- 04Both languages
- When the business serves in two languages, the conversation switches on its own and holds the same level of information in both.
- 05Measurement of what it resolved
- What closed on its own, what escalated and why. Without that measurement there is no way to improve it, and the assistant stays exactly as good as on day one.
How it is done
- 01
Read the real conversations
We go through the last few months of messages to learn what people actually ask. It rarely matches what the company believes they ask.
- 02
Design the paths and the limits
What it resolves alone, what it verifies first and what it escalates. Limits are written first, because they are what prevents damage.
- 03
Gradual launch
It starts handling a share of the volume under supervision, and is given more as the measurement backs it up.
What you get
What stays in your hands when the project ends, with or without us afterwards.
The conversational solution live on your channels.
The conversation dashboard, showing resolved and escalated cases.
Documentation of its limits and its tone.
A process for updating what it answers without calling us.
Support that resolves, not just replies fast.
Frequently asked questions
Will it make answers up?
No: it answers from your data and hands over to a person when it lacks the information.
Does it replace the support team?
No. It takes the repetitive questions so the team handles what truly needs a person.
How is this different from the knowledge base?
The knowledge base is internal; this serves your customers with live data.
Not sure which AI solution fits your company?
Book a free consultation with the team. No sales pitch: we tell you honestly how, and whether, artificial intelligence actually helps your operation.
Who you talk to
- 20 years building technology
- More than 10 companies of our own built
- Custom projects in any industry